Shipping & Delivery Policy

At ELARA, we're excited for you to experience denim you'll love. We work to ensure every order is processed carefully and delivered to your doorstep as smoothly as possible.

Please review our shipping policy for information about order processing, delivery estimates, and tracking.

Order Processing

Once your order is placed, we begin preparing it for shipment. Processing times may vary depending on order volume, product availability, and other fulfillment factors.

You'll receive tracking information once your order has been processed and dispatched. Please allow some time for tracking details to become active in the carrier's system.

Shipping & Delivery Times

We currently offer shipping to customers in the United States.

Estimated delivery time: 6–12 business days after dispatch.

Please note that this is an estimate, not a guaranteed delivery date. Actual delivery times may vary due to carrier delays, weather conditions, peak shopping periods, or other circumstances beyond our control.

Business days generally exclude weekends and public holidays.

Shipping Costs

Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.

If your order qualifies for a free-shipping offer, the applicable shipping charge will be waived at checkout according to the offer's terms.

Order Tracking

Once your order has been processed and dispatched, we'll provide tracking information so you can follow your shipment.

You can use the tracking link or visit our Track Your Order page to check the latest available updates.

Please note that tracking information may take a little time to appear or update after dispatch.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

If you notice an error, contact our customer support team as soon as possible. We'll do our best to help, but address changes cannot be guaranteed once an order has entered processing or been dispatched.

ELARA cannot guarantee replacement or reimbursement for delivery issues caused by an incorrect or incomplete address supplied at checkout. Any resolution will be handled in accordance with our policies and applicable consumer rights.

Delayed, Lost, or Missing Packages

If your order hasn't arrived within the estimated delivery window, please check your tracking information first.

If the tracking hasn't updated for an extended period or your package appears to be lost, contact our customer support team with your order number so we can investigate.

If your tracking shows that your package was delivered but you haven't received it, please check around your delivery location and with household members or your local carrier before contacting us.

We'll review the available information and help determine the appropriate next steps.

Questions About Your Order?

We're here to help. If you have questions about shipping, tracking, or delivery, please contact us through our Contact Us page and include your order number whenever possible.

Thank you for shopping with ELARA. We appreciate your trust and can't wait for you to enjoy your new denim.

ELARA — Denim made for your everyday.