Return & Refund

Return & Refund Policy

At ELARA, we want you to feel confident about every purchase. We understand that finding the right fit online isn't always easy, which is why we offer a 30-Day Free Return Policy.

If your jeans aren't quite what you expected, we're here to help.

30-Day Return Window

You can request a return within 30 days of receiving your order.

To qualify for a standard return, items should be:

  • Unworn and unwashed.

  • In their original condition, with tags attached where applicable.

  • Free from stains, damage, or signs of use.

Please contact our support team before sending any item back so we can guide you through the return process.

Free Returns

Eligible returns are free. You won't be charged return shipping fees for approved returns initiated within the 30-day return window.

Contact our support team to receive return instructions before shipping your item back. Please don't send returns to the original shipping address unless our team confirms that it is the correct return location.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and a description of the issue. Photos may be requested to help us assess the situation and resolve it efficiently.

We'll work with you to arrange an appropriate resolution in accordance with our policy and applicable consumer protection laws.

How to Request a Return

Returning an item is simple:

  1. Contact Us: Reach out through our Contact Us page within 30 days of receiving your order.

  2. Provide Your Details: Include your order number and the item you'd like to return.

  3. Follow the Instructions: Our support team will provide the return instructions and explain the next steps.

  4. Send Your Return: Follow the instructions provided by our team.

Please wait for return authorization and instructions before sending your package.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If a refund is approved, we'll confirm the amount and any applicable details with you.

Exchanges

Need a different size or color? Contact our support team within the 30-day return window.

We'll explain the available options based on current stock and our return process.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We can attempt to cancel orders that haven't entered processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.

If your order has already shipped, please contact us for assistance with the available return options.

Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws. Where the law provides additional rights or protections, those rights will apply.

Questions About Returns or Refunds?

We're here to help. Contact our support team through our Contact Us page and include your order number so we can assist you.

Thank you for choosing ELARA. We appreciate your trust and want you to feel confident shopping with us.

ELARA — Denim made for your everyday.